Terms and Conditions

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General Conditions and Terms

Contents:

Article 1- Definitions

Article 2- Corporate Identity/Entrepreneur

Article 3- Relevance

Article 4- Offer

Article 5- Agreement

Article 6- Right of Withdrawal

Article 7- Withdrawal Costs

Article 8- Exclusion Right of Withdrawal

Article 9- Pricing

Article 10- Conformity and Guarantees

Article 11- Delivery and Execution

Article 12- Length transactions: duration, termination and extension

Article 13- Payments

Article 14- Complaints

Article 15- Disputes

Article 16- Additional and Different Provisions

Article 17- Delivery 

Appendix 1 – Standard form for withdrawal

Article 1- Definitions

In these Conditions/Terms the following definitions are applicable:

Consideration time: the term during which the consumer can execute the right of withdrawal.

Consumer:  the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the entrepreneur.

Day: calendar day

Reflection period: the period during which the consumer may use his right of

withdrawal;

Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.

A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.

Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.

Digital content: data produced and delivered in digital form;

Entrepreneur: the natural person or corporation who offers distance products to consumers.

Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.

Sustainable data carrier: any means, including email, that allow the consumer or

the entrepreneur to store information directed to him/her personally in such a manner

that makes future consultation and use possible during a period that matches the

purpose for which the information is destined and which makes unaltered

reproduction of the stored information possible.

Technique of distant Communication: a means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.

Article 2- Corporate Identity/Entrepreneur

CLT Enterprise, established and maintaining its office at Aan de Laadhaven 4 6122EX Buchten and is registered with the chamber of commerce under the name CLT Enterprise with number 85093874. CLT Enterprise will conduct its business exclusively in accordance with these terms and conditions unless agreed otherwise in writing. The trade name CLT Enterprise should not be used without express written permission.

Article 3- Relevance

3.1 These general terms and conditions apply to any offer from the entrepreneur and to any distance contract concluded by the entrepreneur and the consumer.

3.2 Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions and terms can be seen at the entrepreneur and on request of the consumer these general conditions and terms shall be sent to the consumer as soon as possible without extra costs.

3.3 If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions and terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the general conditions and terms electronically and that these conditions and terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.

3.4 If at any time one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the remainder of the agreement and these terms and conditions will remain in force and the relevant provision will be replaced by a provision that approaches the intent of the original as closely as possible

3.5 For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the relevant conditions and terms which are the most favourable for the consumer.

3.6 Situations that are not regulated in these general terms and conditions must be assessed in the spirit of these general terms and conditions.

3.7 Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained in the mind of these terms and conditions.

Article 4- Offer

4.1 If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer.

4.2 Offers shall not apply automatically to repeat orders

4.3. The offer contains a full and accurate description of the product. The description is suitably detailed to enable the consumer to assess the product adequately. If the entrepreneur makes use of pictures, they are truthful images of the product. Obvious errors or mistakes in the offer do not bind the entrepreneur.

4.4if the agreement after the conclusion is achieved and if so how to consult it for the consumer

the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement

 4.5 Special orders are only binding during the validity period as stated on the web-site in connection with that special offer

4.6 All offers contain such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5- Agreement

The agreement is finalized, subject to the provisions in paragraph 4, when the consumer has accepted the offer and fulfilled the terms and conditions set.

If the consumer accepted the offer via electronic means, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. Until the receipt of this acceptance has been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.

The entrepreneur may, within the limits of the law, gather information about consumer’s ability to fulfil his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  • the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
  • The conditions on which and the manner in which the consumer may exercise the right of withdrawal, or, as the case may be, clear information about his being exempted from the right of withdrawal;
  • the information about warranties and existing after-sales service;
  • the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
  • The requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration. In case of a length transaction the previous clause e. is only applicable for the first delivery.

Article 6- Right of Withdrawal

The consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of 14 days. The entrepreneur may ask the consumer about the reason for the withdrawal but cannot force him to state his reason. Returned goods must be returned to us within 14 days of the first notification. Unstamped or insufficiently stamped returns will be refused.

Article 7- Withdrawal Costs

f the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product.

If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later than within 14 days after the repeal or after the return shipment.

Article 8- Exclusion Right of Withdrawal

  • Items that are not in original condition and/or packaging
  • Items that cannot be returned because of their nature
  • Items that have been worn/used
  • Foods with a limited shelf life
  • Pre-order vegetables
  • Frozen products
  • for hygienic products of which the consumer has broken the seal

Article 9- Pricing

The prices of the products shall not be raised during the validity period given in the

offer, subject to changes in price due to changes in VAT rates.

All prices indicated in the provision of products or services are including VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10- Conformity and Guarantees

The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed the entrepreneur also ensures that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against the entrepreneur.

Article 11- Delivery and Execution

The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.

The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.

Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost and he is entitled to compensation.

In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.

If the delivery of an ordered product appears to be impossible, the entrepreneur shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the entrepreneur.

The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to: clt.enterprise@outlook.com

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or processed by third parties;

The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;

The defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.

Own risk

Packages will be sent with Dpd, Postnl, DHL, BPOST. Shipments are always at the expense and risk of the buyer. Frozen products cannot be sent by post, if a customer does order this, it is at their own risk.

Article 12- Length transactions: duration, termination and extension

The entrepreneur shall exercise the best possible care when booking orders and executing product orders.

The place of delivery is at the address given by the consumer to the entrepreneur.

With due observance of the stipulations in Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the consumer shall be informed about this within one month after ordering. In such cases, the consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.

After repudiation in conformity with the preceding paragraph, the entrepreneur shall return the payment made by the consumer promptly but at least within 30 days after repudiation.

The risk of loss and/or damage to products will be borne by the entrepreneur until the time of delivery to the consumer.

Article 13- Payments

CLT ENTERPRISE offers you the possibility to pay in different ways. All payments must be made in advance unless otherwise agreed. Our payment methods are listed on the website.

In the event that an authorization is subsequently refused by the bank and the goods have already been sent to the customer, we reserve the right to resubmit the authorization until payment has been made. If a claim cannot be collected in a normal way, we will submit the claim for collection to a collection agency. The additional costs incurred in that case are entirely for the account and responsibility of the customer.

Article 14- Complaints

The entrepreneur shall have a sufficiently notified complaints procedure in place, and shall handle the complaint in accordance with this complaints procedure.

Complaints about the performance of the contract shall be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer discovered the defects.

The complaints submitted to the entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a foreseeable longer time for handling, the entrepreneur shall respond within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed reply.

If the complaint cannot be solved in joint consultation within a reasonable time or within 3 months after submittin

Article 15- Disputes

Dutch law exclusively applies to agreements between entrepreneur and consumer whereupon these general conditions/terms are related to. Even if the consumer lives abroad.

In case of disputes the consumer can approach Stichting WebwinkelKeur (WebwinkelKeur Foundation) and this foundation will mediate for free. If both parties cannot come up to a solution then the consumer has the possibility to let his complaint be handled by Stichting GeschilOnline. (GeschilOnline.nl Foundation) The ruling of this foundation is binding and both the consumer and the entrepreneur accept this binding ruling.

Article 16- Additional and Different Provisions

Additional provisions of and/or derogations from these general terms and conditions should not be to the consumer’s detriment and must be put in writing or recorded in such a way that the consumer can store them in an accessible manner on a long-term data carrier.

Article 17- Delivery

Actual terms for free deliveries can be found at services  

The delivery time is indicative and may deviate where appropriate. The delivery time for packages outside the EU does not include the time for customs clearance. All shipping costs within the EU include VAT. Please take into account a processing time of 2 – 4 business days to prepare your order for shipment. Note: Due to the COVID-19 (Corona) virus, it takes longer than usual to process your order. We do everything we can to send your order as soon as possible. Thank you for your understanding.​

** Due to the COVID-19 (corona) virus, the rates for countries outside Europe (Shipping Zones World 1 to 3) are unfortunately higher than normal. It is a temporary rate increase. The increase will lapse as soon as the usual services can be resumed. In addition, you must take into account extra delays. Sorry for the inconvenience.

In some countries it may happen that import duties and / or taxes are due on your order. WorldwideHolland has no influence on any taxes and / or import duties that may need to be paid when you receive your package. The rules for this vary from country to country and change regularly. For more information about import duties and taxes you must inquire yourself at the local customs and tax authorities.

 

Appendix 1 – Standard form for withdrawal

(Complete this form and return it only when you want to revoke the agreement)

  • To: CLT ENTERPRISE, Aan de Laadhaven 4 6122 EX Buchten, The Netherlands,

Clt.enterprise@outlook.com

  • I hereby inform you that I wish to revoke our agreement on the sale of the following
  • products:
  • Invoice Nb.
  • Ordered on:
  • Name:
  • Address:
  • Date: